General Terms and Conditions for Vehicle Rental

The rental procedures we implement to provide our guests with a safe, transparent and comfortable driving experience are listed below:

Rental Periods and Principles

Daily Rentals: The minimum rental period for vehicles is 24 hours (1 day). Monthly Rentals: For long-term monthly rentals, the minimum period is calculated as 30 days. Note: For weekend rentals, a minimum reservation of 3 days is required

Driving License and Age Restrictions

Economic and Standard Groups: Minimum age 25 and a valid driving license for at least 2 years are required. Upper Group and Minibuses: Minimum age 28 and a valid driving license for at least 4 years are required. Special Circumstances: Guests aged 70 and over must inform our operations unit before booking.

Mileage Terms and Conditions

Standard Usage: There is a 300 KM limit for daily car rentals. Flexible KM Plans: Mileage limits may vary depending on the chosen vehicle group and rental period (Monthly or Yearly). KM Overage Fee: Each 1 KM used above the set limit is charged at €0.20.

Vehicle Fuel and Safety Status

Fuel Management: Vehicles must be returned with the same fuel level as when they were received. Safety: All our vehicles are equipped with a Vehicle Tracking System for safety and emergency management.

Traffic Fines and Legal Responsibility

All traffic fines incurred during the rental period (100% fault, speeding, illegal parking, red light violations, etc.) are the responsibility of the driver. For our domestic guests: A valid credit card has been registered for the purpose of tracking fines. For our international guests: Transactions are tracked using the declared passport number.

Bridge & HGS - Highway Toll Pass Information

With the HGS (Fast Pass System) in our vehicle, you can pass through all toll highways and bridges without waiting. Usage fees will be checked and collected through the system at the end of the rental period. Optionally, you can receive the HGS toll fee online through our reservation system.

Reservations and Confirmation

Early Bookings: Mutually confirmed early bookings are not affected by price increases in the market. Last Minute Requests: For reservations with less than 24 hours remaining until the rental start date or time, please request verbal confirmation by phone from our operations center. +90 232 251 23 13 (7/24)

Information on Credit Card and Deposit Policy

As Devrecar, our security policies implemented to facilitate your rental process and ensure the completion of all legal procedures are listed below: For Domestic (Turkish Resident) Guests: For guests residing in Turkey and renting domestically, presenting a valid credit card registered in their name or completing the specified security deposit is an operational requirement during the rental process. For International Guests: For guests residing abroad and traveling to Turkey, we offer a deposit-free and credit-free service for all reservations departing from Izmir city center. Note: Deposit Applications Based on Regional Conditions (Airport Based) For the purpose of tracking and offsetting HGS, highway and bridge toll fees; A security deposit of €200 is collected from our international guests at the following locations: Istanbul (IST), Sabiha Gökçen (SAW), Edremit (EDO), Trabzon (TZX) und Kayseri Airport (ASR) Refund Process: This security deposit is refunded in full to our guests upon their return, after the vehicle is returned at the end of the rental period and traffic fines/toll checks are completed.

Services and Guarantees Included in the Price

With rentals from Devrecar, you won't encounter surprise costs. All the following services and insurance packages are included in the rental price: 1. Comprehensive Insurance and Protection Packages Damage Liability Insurance: Safe driving with vehicle damage insurance with a 5% deductible. Theft Protection: Full protection against vehicle theft. Natural Disaster and Fire Insurance: Full protection against unexpected events such as floods, water damage, and fires. Financial Liability Insurance: Coverage for legal liability and traffic insurance against third parties. 2. Free Additional Services (Our Privileges) Second Driver: A second driver registration is free of charge so that more than one person can use the rental car during your travels. Baby and Child Equipment: For the safety of our little guests, requests for baby seats and booster seats are met free of charge. Don't let your children be an extra burden on your travels! 3. Operational Conveniences Airport Delivery and Return: No extra service fee is charged for vehicle pick-up and return processes at airports 24/7. Our professional team will meet you at the terminal exit. Geri bildirim gönder

Flexible Booking and Free Cancellation Policy

Your travel plans may change, and we understand! At Devrecar, we offer our guests a completely stress-free booking experience: 1. Unconditional Cancellation Right You can cancel your reservations free of charge and without giving any reason. No deductions or additional fees will be applied to your cancellations. 2. 24/7 Uninterrupted Access You can make your reservations or cancellation requests at any time: Online Transaction: By using the "Check/Cancel Reservation" panel at devrecar.com, Phone Support: You can get 24/7 support by connecting to our customer representatives via our line at +90 232 251 23 13. 3. Secure Planning While taking advantage of early booking opportunities, you can protect yourself against the possibility of your plans changing with Devrecar's flexible cancellation policy. Remember: You do not need to provide any documents or excuses to cancel your reservation. What matters to us is being able to serve you at the most convenient time and under the most suitable conditions.

Early Vehicle Return and Refund Policy

Have your plans changed? Flexibility is our priority at Devrecar. If you wish to return your vehicle before the contract end date due to changes in your travel plans, your refund will be processed according to the following rules: 1 - 3 Day Rental: For short-term rentals, no refund is possible in case of early return. 4 Days and Over Rental: The cost of the days used will be calculated and deducted from the total amount; additionally, the cost of 1 day's rental will be applied as an early return deduction, and the remaining amount will be refunded to you.

Procedures to Follow in Case of Accident or Damage

In the event of a possible accident or damage, the following steps must be fully implemented to ensure you can benefit from insurance coverage and that the legal process proceeds smoothly: 1. Actions to Take at the Time of the Incident Safety and Location: In case of any damage, take safety precautions without changing the vehicle's position or intervening in any way. Notification to Authorities: Inform the nearest authorized unit (Traffic Police in city centers, Gendarmerie in rural areas) by contacting the 112 Emergency Call Center. Informing the Operations Center: In case of an accident, immediately call our operations center and inform our authorities of the situation. 2. List of Required Documents The following documents are mandatory to open an insurance claim file: Official Reports: Technical accident report, accident scene investigation report, and alcohol report. Information of the Other Party: The other party(ies) involved in the accident; Photocopies of driver's license, vehicle registration, and traffic insurance policy, along with contact information (address and telephone). Personal Documents: Photocopy of the driver's license. 3. Document Submission and Insurance Coverage 48-Hour Rule: All collected documents must be delivered to our company within 48 hours at the latest. Liability Exemption: If the above-mentioned documents are submitted to us completely and in accordance with the procedures, all financial liability related to vehicle damage will be fully covered by insurance.

Vehicle Insurance and Coverage

All vehicles within the Devrecar fleet are fully insured and covered by comprehensive insurance in accordance with legal regulations. The policy details, implemented to protect your driving safety and financial rights, are as follows: 1. Legal Insurance Regulations All our vehicles are protected by "Mandatory Financial Liability Insurance," which is mandatory under the Highway Traffic Law. This insurance covers material and bodily damages that may be caused to third parties in the event of an accident, within legal limits. 2. Comprehensive Insurance and Deductible Conditions All vehicles belonging to our company are covered by "Rent A Car" comprehensive insurance. According to special protocols with insurance companies: Age Limit: For comprehensive insurance coverage to be valid, the driver must be 25 years of age or older. Deductible: Our policies are defined with a 5% deductible. (In case of possible damages, the renter is responsible for amounts up to 5% of the vehicle's value, and all costs above that are covered by the comprehensive insurance.) 3. Coverage Under the Policy Our comprehensive insurance policy protects you from significant financial liabilities by covering the following situations: Damage Liability Insurance: Material damages resulting from collisions and impacts. Theft Protection: Damages resulting from theft or attempted theft of the vehicle. Natural Disaster Insurance: Damages caused by floods, water damage, and other natural disasters. Fire Protection: Full protection against unexpected fires. Third Party Liability Insurance: Coverage of damages caused to third parties in the event of an accident, within the policy limits. Critical Reminder for Insurance Validity Attention: Driving under the influence of alcohol or drugs, exceeding legal speed limits, failure to obtain an official traffic/alcohol report at the time of an accident, or failure to submit documents within 48 hours will invalidate the insurance. All insurance and comprehensive coverage is deemed void. In such cases, all financial responsibility rests with the tenant.

Situations Where Vehicle Damage Insurance Does Not Coverage

In the event of the following situations, vehicle comprehensive and liability insurance coverage becomes completely invalid; the lessee is directly responsible for compensating all material and non-material damages that may occur to the vehicle, the driver, and any third parties: 1. Legal Violations and Driver Status Alcohol and Substance Use: All damages resulting from driving under the influence of alcohol, drugs, or volatile substances. Drug Influence: Accidents occurring under the influence of legally prescribed medications that affect reaction speed and for which there is a medical warning against driving. Leaving the Scene of an Accident: Leaving the scene of an accident without permission or moving the vehicle at the time of the damage. Traffic Violations: Damages resulting from serious traffic violations such as running red lights, exceeding speed limits, and driving in the wrong direction. 2. Contract and Usage Violations Unauthorized Use: The vehicle being used by third parties without authorization, other than the drivers whose names are registered in the rental agreement. Misuse: Using the vehicle in a manner contrary to its technical specifications (off-road driving, racing, pushing/pulling, etc.) or in a way unsuitable for road conditions. Overcapacity: Damage resulting from exceeding the passenger and cargo carrying capacity stated in the vehicle's registration certificate. Exceeding the Rental Term: Damage resulting from the vehicle not being returned after the rental agreement has expired without written approval from the company. 3. Document and Procedural Deficiencies Report Provision: Failure to obtain the mandatory Technical Accident Report and Alcohol Report from the relevant law enforcement agencies (Police/Gendarmerie) in the event of an accident, or failure to deliver them to our company within 48 hours. Gross Negligence: Damage arising from use that involves conscious negligence or intent, outside of general traffic rules. Important Undertaking Note Declaration and Acceptance: In the event of any violation of the above-mentioned clauses; The buyer waives all insurance and comprehensive coverage and agrees to fully compensate for all damages (including legal interest and expenses) that may occur to the vehicle and to third parties.

What is Mini Damage Insurance (MDI)? What does it Cover?

All our vehicles within the Devrecar fleet have full comprehensive insurance coverage. However, according to standard comprehensive insurance procedures, it is mandatory to obtain an Accident Report from an official authority (Police or Gendarmerie) or signed by both parties in order for the damage to be covered by insurance. Mini Damage Insurance is an optional coverage system that covers minor damages where obtaining an official report is impossible or cumbersome. 1. Coverage and Advantages No Report Required: In cases such as parking lot scratches, minor dents caused by stone chips, or minor unilateral damage, an official report or record is not required. Coverage Limit: This insurance package directly covers minor damages up to 200 Euros (including VAT). Processing with Declaration: For damages within the specified limit, the driver's written statement is considered sufficient for the damage repair process. 2. When and Under What Circumstances Do You Need It? For unexplained scratches and scuffs in shopping mall or residential complex parking lots. For minor damage caused by stones hitting the windshield or bodywork while driving. For minor material damage occurring during maneuvering without being involved in an accident, where it is not possible to file an accident report. 3. Why Should You Choose It? For our guests who do not want to waste time with standard comprehensive insurance procedures and are concerned about the cost of "minor" damages during the rental period, Mini Damage Insurance provides complete comfort and security. Customer Information Note: You don't have to worry about even the smallest scratches when you return your vehicle! With Mini Damage Insurance, we secure minor damages up to 200 Euros with your declaration. Don't forget to add this package to your rental agreement for a stress-free journey.

Full Insurance with No Excess

At Devrecar, we offer insurance options and coverage to minimize financial risks during your rental process, detailed below: 1. Standard Damage Deductible (5% Rule) In our standard rental agreements, in the event of an accident or damage, the amount up to 5% of the vehicle's current market value is the financial responsibility of the renter or driver. This rate is referred to as the "deductible" in insurance literature. 2. Full Accident Insurance If you want to fully secure your trip and eliminate your financial responsibility, you can purchase "Full Accident Insurance". Advantage: With this additional coverage package, a 5% vehicle damage deductible is covered, and your financial responsibility in case of damage is completely eliminated. Result: In the event of an accident, the renter is not obligated to make any payments (provided the terms of the contract are complied with). 3. Situations in Which Insurance is Deemed Invalid Even if Full Accident Insurance has been purchased, all insurance rights are voided and responsibility passes to the user in the event of the detection of the following serious negligence and violations: Traffic Violations: Accidents resulting from exceeding the speed limit and running red lights. Legal Obstacles: Driving under the influence of alcohol or drugs/stimulants. Unauthorized Use: The vehicle being used by a person or persons whose name is not registered in the rental agreement.

What does Excess mean?

Also known as a deductible, this practice is a discount applied to the price of a comprehensive car insurance policy, resulting from a deductible rate agreed upon by the insurance company and the insured when the policy is issued. Under a comprehensive car insurance policy, the insured assumes responsibility for paying a portion of the damage caused by the accident. Insurance companies, when making damage payments for comprehensive car insurance policies with a deductible, use the remaining amount after deducting the deductible rate specified in the policy. The determined deductible rate is paid by the insured themselves. The fact that both parties make payments distinguishes this type of comprehensive insurance from standard comprehensive insurance policies. Because in comprehensive insurance policies without a deductible, only the insurance company makes the payment when damage occurs. Therefore, comprehensive insurance policies without a deductible may be more expensive than those with a deductible. Fixed Amount: For example, if you have a policy with a 5,000 TL deductible, in a 20,000 TL damage claim, you would pay the first 5,000 TL, and the insurance company would pay the remaining 15,000 TL. Proportional (%): This is a liability share equal to a certain percentage (e.g., 2% or 5%) of the vehicle's market value. Why Choose a Policy with a Deductible? Economical Price: Because the risk is shared, the rental fee or insurance premium becomes much more affordable. Minor Damage Liability: Instead of opening a claim file and increasing costs for every small scratch or minor damage, insurance companies leave this burden to the user with a symbolic share. What is Full Deductible Insurance? If a policy is "No Excess" (Zero Deductible), it means your liability is zero. In case of any damage (provided the rules are followed), you will not have to pay anything out of pocket.